Almost from the very start, remote diagnosis over telephone line or the Internet was a firm part of the Roeders control technology. Application problems especially can be rectified very quickly and efficiently in this way.
Our service technicians are able to check all parameters and logs of the control system directly via a telephone connection. In the event of a fault in the machine, it can be localised very quickly. Should it become necessary for the service technician to visit the customer after all, the preliminary analysis means that the technician can already bring the right spare parts and further delays are avoided.
The customer decides when access is to be allowed; the online service can only gain access to controls that have been enabled accordingly.
The online remote diagnosis helps to ensure a high level of machine availability.
At present, we recommend that online remote diagnosis is performed with the aid of the “TeamViewer” software.
You can download this program via the following link: